Local on-site customer service office

Ensuring the continuity of the customer's business processes is one of the goals that Mastertel puts in its work. And for many companies, the lack of communication leads to the shutdown of key business processes. Therefore, emergencies, unforeseen failures and other cases where delays in making decisions are unacceptable, require a rapid response from the provider.

Increasing the speed of response to customer requests, Mastertel offers the ‘Local office on site’ service. The essence of the service lies in the fact that in each office building serviced by Mastertel there are two representatives of the company - an engineer and a commercial specialist. The technician is responsible for the normal functioning of the equipment and troubleshooting, solving technical issues of connecting and reconfiguring networks. The commercial representative develops commercial offers and draws up the necessary documentation.

The work of the local office allows you to quickly resolve issues arising from the owner of the building, from connected or potential tenant customers. In particular, the connection of a new client is possible within 1-2 days after it has been addressed.

The service is free of charge. For the work of the local office of Mastertel, the owner provides a space for which rent is paid at current rates.

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