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Mastertel customers choose social media communications


Mastertel customers choose social media communications

In 2019, the number of calls to Masterte’sl technical support via chats on Telegram and Facebook social networks exceeded the number of traditional telephone and email requests.

 Using the communication channels that are popular today allows Mastertel to quickly respond to any customer requests, resolve problems arising on time, and almost instantly provide answers to the questions posed.

To contact Mastertel support via Facebook, you just need to subscribe to the Company’s page at, open the Messages section and simply write your question.

To use the support service via Telegram, you need to subscribe to the Mastertel_Support channel and then send your request. In both cases, the Company's specialists will promptly answer and solve your problem! Note that Mastertel’s technical support works around the clock.

In the near future, the Company plans to create chats in other popular social networks and instant messengers.

“Today, more and more people prefer communication via social networks, and this applies not only to interpersonal communications, but also to professional activities and consumer needs. For many users, it is faster and easier to contact an employee of the company he is interested in on a page that is familiar to him on a social network, without wasting time looking for a tech support section on the site or making a phone call. We always try to favour our customers and make our services as convenient as possible, meeting modern requirements and the spirit of the times. Now we are always in touch on Telegram and Facebook and are ready to answer any questions promptly! ” commented Sergey Fomichev, Mastertel’s Business Development Director of.

Mastertel is a telecom operator in Moscow and St. Petersburg, has been operating in the market since 2000 and is part of the Prime Business Group holding. It provides a full range of fixed line services for companies of aa sizes. All Russian and foreign telecom operators are represented in the capital.

In Moscow region, they actively use Mastertel’s network infrastructure, which covers more than 80% of all commercial buildings, ONE (dual-use supports), all data centers and telecommunication traffic and content exchange nodes. The average distance of the Company’s network to any connection node in the city does not exceed 350 meters.

Mastertel provides communication services in most business centers, provides reliable communications to government agencies and industry holdings, management and construction companies, national corporations and media holdings, and medium and large businesses. The main priorities of Mastertel are the high quality customer service, the reliability of the services provided and the constant introduction of innovations.